1 Order & purchase— Submit the order form at onceuponapaper.net/pages/order with all the details, then purchase the reserved listing prepared for you. Alternatively, purchase directly from the shop and leave your details in the note box at checkout.

2 Proof & approval— A digital proof is emailed after purchase. Review it and share any feedback. Revisions continue until you are completely satisfied.

3 Production & shipping— Once approved, the piece is made, carefully wrapped, and shipped to you.

We recommend placing your order a minimum of 6 weeks before your wedding or anniversary. This gives you time to review all design options, consult with your officiant on text, and go through proofing without any rush. Custom artwork and painted Ketubah orders are booked at least 3 months in advance. If you need a rush, please contact us first to check availability.

Yes — orders are shipped worldwide. For orders outside the US, please include a telephone number along with your shipping address. A tracking number is provided with every shipment; check your order page or shipping confirmation for it.

All communication is handled online and directly with clients — phone calls meetings are available on emergencies. This keeps the focus entirely on creating your artwork.

Reach out via the contact form and expect a thoughtful, personal response; we will return your email usually in less than 24hr.

For custom painted Ketubah orders, a custom Family Tree or Blessing commission, we can schedule a short zoom with Elena upon starting our Order Form.

Because of the made to order nature of most of my items, unless they arrive damaged or defective, I can't accept returns for Custom or Personalized orders.

For any other items, Returns, Exchanges, and Cancellations are accepted under the following terms:

Contact within 14 days of delivery

Ship back within 21 days of delivery

Cancellation within 2 days of ordering